The home delivery service can be booked in the regions of Zurich, Lake Zurich and along the Limmat Valley as far as Baden. Also in Winterthur to Frauenfeld, Weinfelden and Wil, in Zug, Lucerne, Basel, Berne and the Aare Valley. Simply start with the order process. In the step "delivery type" you can enter your postal code and we will inform you whether you are in the home delivery area or whether we serve you with the Wöschpost.

Collection and delivery are free of charge. There is only a minimum quantity surcharge up to an order value of CHF 49.00. So if your order value is only CHF 40.00, a minimum quantity surcharge of CHF 9.00 will apply.

The minimum order value is CHF 49.00. If you order for less than CHF 49.00, the difference will be listed as a minimum quantity surcharge on the invoice.

With home delivery service, your laundry will be fresh again after 48 hours at the earliest. For special products such as carpets and leather items, the delivery time is longer.

In the check-out process you will see the free pick-up and delivery dates and the corresponding time slots. We are on the road from Monday to Friday from 6:00 to 22:30 and on Saturday from 8:00 to 12:00.

Not at all. You can simply put your laundry in a laundry bag. We then sort your textiles in our production facilities based on colors, materials and care labels.

For us, the bags are not an indicator of how the laundry is processed. Our operators in the laundries are professionals and know exactly which items may be treated how. That's why we make a check at every entrance and sort the laundry on the basis of our product range and the care labels.

No problem - our drivers always have laundry bags with them. Otherwise, you can just drop off your laundry in a plastic/paper bag and we will deliver it back to you in a bubble box laundry bag.

No. Actually, as for your first order, what you can do is to put a note with your name and address in the bag. Then it is a little easier for us in the laundry.

If you are not at home - don't worry, this can happen to anyone. The first time we do not charge you a fee. For further misses we charge a no-show fee of CHF 19.90.

Please note: You can change the pickup date in your customer account up to one day before the pickup and the delivery date up to two days before the delivery. Were you not at home for the pickup/delivery? Then please contact our customer service at hello@bubblebox.ch or +41 58 255 48 48.

Sure. If you have to leave or are otherwise busy, you can also deposit your laundry for our drivers. However, please make sure that the driver has access to the deposited bag. In this case, you are responsible for the laundry until it is picked up.

Of course. At your request, our drivers can also leave the laundry at your doorstep. We will then take a proof photo of it. As soon as the laundry is unloaded by us, the liability is transferred to you.

Yes of course. Please call us so that we can inform our drivers in time. It is important that you inform us of any last-minute changes by phone.

You can easily and quickly change your address in your customer account. If you have a subscription, please contact our customer service early enough so that we can change the subscription as well.

We are sorry for this and it should not happen. If this does happen, it is our goal to inform you about the delay as soon as possible. You are welcome to contact our customer service at hello@bubblebox.ch or +41 58 255 48 48 to arrange a new delivery date.

To cancel your order, please contact our customer service at hello@bubblebox.ch or +41 58 255 48 48, by 16:00 the day before pickup. For cancellations at short notice, we ask you to notify us by phone.