Frequently asked questions
Frequently asked questions
everything you've always wanted to know.
We are here to help you!
Here you will find answers to the most frequently asked questions about our offer and service.
If you don't find the answer to your question here, we will be happy to help you personally.
To the contact form
Bubble Box is a dry cleaning service that takes care of your laundry work for you.
In only 2 minutes you can place your order on our website, sit back and relax. We will pick up, clean, wash and deliver the fresh textiles back to your home.
You can book us online, select your desired pick-up and delivery dates, deposit your credit card and off you go.
We will come by on the choosen days, pick up your laundry and deliver it back to you cleaned. Discover our "How it works".
We are a start-up that was founded in 2015 and executed our first textile cleaning orders in 2017. Small then and a bit bigger now, we are growing every day and are full of expertise, competent team members and innovative solutions!
No, we are happy to do your laundry without registration. However, with a user account you can place an order faster, make changes to your orders and control your subscription thanks to your stored pickup and delivery addresses and payment methods.
It's simple! With us you just place the order and we take care of the rest. No tedious detours, opening hours you have to stick to, appointments you have to reschedule due to travel time and no washing, folding and ironing of your own! Just enjoy more time for the important things in your life from now on!
Bubble Box is available throughout Switzerland. We have different services that can be selected depending on the region. You can find more info here.
Sure. Several even! You can find our stores in Wallisellen, Rotkreuz, Basel, Binningen and Allschwil.
Yes, you can drop off your laundry directly in our shops or in the locker stations and public pick-up points. You can find an overview here. Otherwise we will be happy to serve you with our service "Wöschpost".
We clean almost everything that can be washed or dry cleaned. From clothing to carpets to leather and fur.
This varies depending on the service type, but at least 48 hours.
No. For carpets and leather treatments, as well as repair and alteration work, the turnaround time is approximately 2 weeks.
After consultation with us (best by phone) and if possible, we can offer this in most cases. For express orders (within 24h) a surcharge of 50% of the order value will be charged. Not every order can be accepted express. Please clarify this with us beforehand. Carpets, leather goods and sewing studio orders are also excluded.
The prices vary depending on the article and material. Here you can find a price overview.
We wash the items we are allowed to wash at 30 °C, 40 °C or 60 °C in the washing machine and then tumble dry. If the care label says that the item cannot be washed, it will be cleaned. If there is no care label, our team will act on their expert opinion or will return the item untreated.
Depending on the fabric and processing, textiles can be washed in the washing machine or cleaned in a special process. Cleaning is more time-consuming and therefore slightly more expensive.
Washing removes water-soluble stains, while cleaning removes grease-based stains.
In principle, we iron all items that may be ironed, except from the offer Wash & Fold. The ironed textiles are then returned to you hanging on the hanger, unless this was otherwise specified by you in the order or with the Wöschpost.
For hygienic reasons we do not offer the ironing service without prior cleaning. We have decided to iron only freshly washed textiles, otherwise we cannot ensure that the clothes are free of dirt and stains. In addition, textiles need a certain amount of residual moisture for a wrinkle-free result.
Our team. Bubble Box offers you the entire service from a single source. This allows us to offer you consistent quality.
We generally use ph-neutral detergents or balance the ph-value during the cleaning process to avoid skin irritations. Our detergents are also fragrance-free. We are happy to answer any specific questions you may have.
Depending on the type of stain and the possibility of treatment, stains may not be completely removed or, in the case of certain materials, may only appear after the cleaning process. For example, in the case of fabrics that can only be dry cleaned, water-soluble stains may appear that were previously invisible and can only be removed with a wash cycle. We treat your clothes according to the care instructions and with the appropriate means. If the soiling cannot be removed, the garment will be returned to you with a note. In this case, with your written consent and on your responsibility, we can treat it again with other means and contrary to the care instructions, trying to remove the remaining stains.
Please contact us if this happened. It may be that, depending on the type of fabric, certain stains will only become visible after treatment. It may also be that we have made a mistake. We will be happy to pick up the garments again, inspect them and find a solution with you.
We are very sorry and this should not happen. Please contact our customer service department as soon as you notice it. We will then find a solution together. Please refer to our terms and conditions.
In case of a refund, we will need the receipt of your garment and will then compensate the corresponding value based on the current value table of the Swiss Textile Federation.
In case of mold infestation, we need to inspect the clothes first. Most but not all clothes with mold can be cleaned. In this case, please contact our customer service for assistance.
Yes, we will take care of that as well. However, please inform us before you just drop off these clothes, because we need to "quarantine" them and keep them separate from the other garments. Please note that the processing time is longer for such cases.
Yes! Contact our customer service so that we can provide you with a quote for your insurance and define the procedure.
Yes, we also take care of fire damage. Contact our customer service and we will provide you with a quote for your insurance and define the further process.
You can find a price overview here. Please note that a minimum order value of CHF 49.00 applies to the home delivery and Wöschpost service. In addition, shipping costs of CHF 9.50 per order apply for the Wöschpost service. From an order value of CHF 99.00, shipping is free. You can find more information in the corresponding FAQ categories.
Shirt or blouse machine-ironed on the hanger costs CHF 4.90 per piece. Surcharges apply for special materials such as linen or silk.
For Wash & Fold we charge CHF 7.90 per kilogram. A filled washing machine at home has capacity for about 5 kilograms.
We do not differentiate children dresses from adult dresses. Even though they are smaller, the processing time is higher for children's clothes. Therefore, you can refer to our standard price list here .
No. We are neither the cheapest nor the most expensive. We do not want to take part in the price war that prevails in the industry and brings many small businesses to their knees. We stand for high and consistent quality, convenience for our customers and fair working conditions with appropriate wages for our employees. Furthermore, we focus on sustainability, are a partner of myclimate and compensate 100% of our emissions.
No. Throughout the ordering process, we show you transparently and clearly what your order will cost you. Depending on the type of service, surcharges for small quantities or shipping costs may apply. Additional costs will also be listed for you before check-out. You don't have to worry about hidden costs at all.
We accept VISA, Mastercard and AMEX credit cards. In our stores you can also pay with debit cards or cash.
We currently offer invoicing to our corporate customers. If you are a private customer and do not have a credit card, please get in contact with our customer service.
Yes, your data is safe with us. We work with the payment provider Stripe for the payment process, which meets the highest security, compliance and certification standards. AES encryption: All card numbers are encrypted with AES-256 on-disk. Isolated infrastructure: the processes of storing, decrypting and transferring card numbers run on a separate host infrastructure. So they are neither stored at Bubble Box nor passed on to Stripe's main services.
In the order process you have the possibility to enter the voucher code in the shopping cart. In our stores you can physically bring the voucher.
You can enter and redeem the discount code during the checkout process at the "Redeem Coupon" field.
Maybe your order does not meet the requirements for the coupon code or the code is already expired. Our customer service will be happy to help you.
The home delivery service can be booked in the regions of Zurich, Lake Zurich and along the Limmat Valley as far as Baden. Also in Winterthur to Frauenfeld, Weinfelden and Wil, in Zug, Lucerne, Basel, Berne and the Aare Valley. Simply start with the order process. In the step "delivery type" you can enter your postal code and we will inform you whether you are in the home delivery area or whether we serve you with the Wöschpost.
Collection and delivery are free of charge. There is only a minimum quantity surcharge up to an order value of CHF 49.00. So if your order value is only CHF 40.00, a minimum quantity surcharge of CHF 9.00 will apply.
The minimum order value is CHF 49.00. If you order for less than CHF 49.00, the difference will be listed as a minimum quantity surcharge on the invoice.
With home delivery service, your laundry will be fresh again after 48 hours at the earliest. For special products such as carpets and leather items, the delivery time is longer.
In the check-out process you will see the free pick-up and delivery dates and the corresponding time slots. We are on the road from Monday to Friday from 6:00 to 22:30 and on Saturday from 8:00 to 12:00.
Not at all. You can simply put your laundry in a laundry bag. We then sort your textiles in our production facilities based on colors, materials and care labels.
For us, the bags are not an indicator of how the laundry is processed. Our operators in the laundries are professionals and know exactly which items may be treated how. That's why we make a check at every entrance and sort the laundry on the basis of our product range and the care labels.
No problem - our drivers always have laundry bags with them. Otherwise, you can just drop off your laundry in a plastic/paper bag and we will deliver it back to you in a bubble box laundry bag.
No. Actually, as for your first order, what you can do is to put a note with your name and address in the bag. Then it is a little easier for us in the laundry.
If you are not at home - don't worry, this can happen to anyone. The first time we do not charge you a fee. For further misses we charge a no-show fee of CHF 19.90.
Please note: You can change the pickup date in your customer account up to one day before the pickup and the delivery date up to two days before the delivery. Were you not at home for the pickup/delivery? Then please contact our customer service at email@example.com or +41 58 255 48 48.
Sure. If you have to leave or are otherwise busy, you can also deposit your laundry for our drivers. However, please make sure that the driver has access to the deposited bag. In this case, you are responsible for the laundry until it is picked up.
Of course. At your request, our drivers can also leave the laundry at your doorstep. We will then take a proof photo of it. As soon as the laundry is unloaded by us, the liability is transferred to you.
Yes of course. Please call us so that we can inform our drivers in time. It is important that you inform us of any last-minute changes by phone.
You can easily and quickly change your address in your customer account. If you have a subscription, please contact our customer service early enough so that we can change the subscription as well.
We are sorry for this and it should not happen. If this does happen, it is our goal to inform you about the delay as soon as possible. You are welcome to contact our customer service at firstname.lastname@example.org or +41 58 255 48 48 to arrange a new delivery date.
To cancel your order, please contact our customer service at email@example.com or +41 58 255 48 48, by 16:00 the day before pickup. For cancellations at short notice, we ask you to notify us by phone.
The Wöschpost is an offer from Bubble Box in cooperation with the Swiss Post. It allows you to use our dry cleaning and laundry service throughout Switzerland without having to leave your home.
Collections are not possible:
- to addresses outside Switzerland and the Principality of Liechtenstein
- in the enclaves 8238 Büsingen and 6911 Campione
- at P.O. Box addresses, Pick-Post locations and MyPost24 machines
- for addresses that can only be accessed with special access authorization (e.g. airport areas, international organizations, banks)
- for addresses to which Swiss Post delivers not to the domicile but to a P.O. box in accordance with the agreement (e.g. in apartment buildings, vacation home developments)
- if packages are insufficiently packed or not ready for shipment
You order your Bubble Box service online and a laundry bag for the Wöschpost (not the same bag as the home delivery service). You will receive the laundry bag the next day in your mail. Put your laundry in the bag, write your address on the label and deposit the bag in the place you chose when you placed your order. The postman will then pick up the bag. As soon as your laundry arrives in our production facility, it is cleaned, folded and carefully packed. Our cleaning process takes about 48 hours. After cleaning, the package is handed over to the post office and usually delivered to you the following working day.
For Wöschpost there is a shipping charge of CHF 9.50 per order. These are omitted from an order value of CHF 99.00. In addition, there is a minimum quantity surcharge up to an order value of CHF 49.00. If your order costs only CHF 30.00, a minimum quantity surcharge of CHF 19.00 applies.
The minimum order value is CHF 49.00. If you order for less than CHF 49.00, the difference will be listed as a minimum quantity surcharge on the invoice.
The Wöschpost service takes about 5-6 working days. The cleaning process excluding shipping takes two working days. We ship everything by A Mail, which usually takes one working day. However, we do not have any direct influence on the time of the postal shipment.
You can order a laundry bag for the Wöschpost online at www.bubblebox.ch in the order process. We will send it to you by A Mail. The dimensions of the laundry bag are 70 x 90 cm. If you need a bigger bag for larger orders (e.g. bedding), please contact our customer service.
No, unfortunately not. For the Wöschpost we use other bags than for the home delivery service. Please order your bag online.
No, only the first time. With each delivery of your laundry you will receive a new laundry bag. The dimensions of the laundry bag are 70 x 90 cm. If you need a bigger bag for larger orders (e.g. bedding), please contact our customer service.
Delivery times are according to the Swiss Post from Monday to Friday from 07:00 - 18:00.
Make sure that your laundry bag is ready for the postman before 7:00 a.m. on the day of collection. Depending on what you have chosen: at the mailbox, at the entrance to the house or personal pick-up at the apartment door. Don't forget to write your address on the address label. The postman will take care of the franking.
You will receive your laundry by mail. All clothes are folded with the Wöschpost service. As selected when ordering, the package is deposited by the postman at the entrance or the mailbox or handed over to you directly. A laundry bag for the next delivery is already enclosed.
No, the postman will do this for you directly during pick-up. Simply fill in the return address on the address label on your laundry bag with your name and address before depositing the laundry bag.
We are sorry for that. Please contact us directly by phone so that we can send you the laundry bag again and arrange a new collection date.
We are sorry. Please contact our customer service by phone. We will then create a new pickup with you.
No, this is not necessary. We count and weigh your clothes before washing. However, you can enter your textiles to be cleaned in the order process if you wish.
No, with the Wöschpost you get your clothes back folded.
Your clothes are in our care during the cleaning process. As soon as the package is picked up by the post office, handed over by you or by us to the post office, the liability lies with the post office. You can find more information about this in the terms and conditions of the Swiss Post. When the post office has delivered the package according to your instructions, the liability lies with you again.
Unfortunately, we have no influence on this. The postman delivers the package as you have specified in your order. If you have also given permission directly to the Swiss Post that they may deposit packages, you must change this directly with Swiss Post.
Locker stations are drop-off points that are accessible around the clock. You can put your laundry in a locker, we will pick it up, clean it and deliver it back. As soon as the fresh laundry is ready to be picked up, we will inform you and you can pick up your laundry whenever you want.
Currently we have 4 locker stations in Zurich. In Greencity, Mattenhof, Else-Züblin West and at Widmerstrasse 73.
You can see the available pickup and delivery days on our website in the order process.
Unfortunately, this is not possible at the moment. However, we are currently working on a solution.
It doesn't matter. Just put it in a free locker. In Greencity at the digital locker station, a free locker opens automatically when you enter a drop-off.
In the case of analog lockers, we will send you the locker number by e-mail with the pickup notification. You will also find your code to access the locker in it. With digital lockers, you can scan the QR code from the pickup notification at the terminal and the locker with your laundry will open automatically.
For analog lockers, you will receive the locker code from us by e-mail and you can also find it in your customer account. With digital lockers, you can scan the QR code from the pickup notification (e-mail) or your customer account at the terminal and the locker with your laundry will open.
Simply take any bag, write your first name and surname as well as your address, e-mail address and telephone number on a piece of paper and place it in the bag. Upon return, you will receive a personalized laundry bag from us that you can use in the future.
Please contact our customer service. Normally the information is correct, but it can happen that the technology does not work as we want.
Please accept our apologies for the inconvenience. It is best to contact our customer service directly. We will be happy to help you.
Please contact our customer service by phone at +41 58 255 48 48 or via email at firstname.lastname@example.org .
These are our stores, where on the one hand we partially perform cleaning and on the other hand we offer consultations. Traditional cleaning businesses as you know them.
We have five stores spread over four cantons. Wallisellen (ZH), Rotkreuz (ZG), Basel (BS), Binningen (BL) and Allschwil (BL).
The opening hours vary depending on the location. You can find the latest information here.
Yes, parking is available at all stores.
No, unfortunately this is not possible at the moment. If you want to have a delivery, you can place your home delivery service or Wöschpost order online.
We accept cash, debit and credit cards.
Exclusively in our stores you can buy subscriptions for shirts and blouses. Subscriptions of 20, 50 and 100 shirts/blouses are available. Depending on the quantity you save a lot on your shirts and blouses.
We offer two services. First, we wash and clean all professional linens from various industries. Second, we offer a fringe benefit program for your employees. You get a pick-up station for your location, where your employees can drop off their private laundry. You can find more information here.
Our service is available for all industries. From beauty studios to restaurants to medical offices and medical facilities - your industry too.
The best way is to fill out our contact form here . Our team will contact you as soon as possible to find a suitable solution.
We are very flexible and can set up the service for you within a few days. Simply contact us via the contact form, by email or phone !
As a business customer, you can pay either by credit card or monthly invoice. With the Fringe Benefit offer, you can decide whether the company pays the entire cost or a part of it. Otherwise, employees can deposit their credit card when placing an order and pay for their orders themselves.
We have three different models. You can find all the info here.
We work with binding offers and have no contracts in place. Thus, there are also no notice periods.
Pick-up points are places where you can drop off your laundry. Some of these are open to the public others are located in companies where only employees have access.
You can find the public pick-ups on our map on the homepage or in the order process.
You can bring your laundry, drop it off at the pick-up point according to the instructions and that's it!
We will contact you as soon as your fresh clothes are ready for pick-up.
No. There are laundry bags at the pick-up station that you can fill with your laundry when you place your first order.
Depending on the location between 48 hours and a week. You will find out the exact time when you place your order.
No. Please provide your credit card when placing your order. You can only pay on site in our stores.
You will receive an email as soon as your fresh laundry is ready for pickup.
Sure! We are available throughout Switzerland. Start the process on the home page and find out which services are available to you based on your zip code.
We are always looking for new locations and would like to constantly expand our offer. If you would like to set up a pick-up point, you can contact us via the contact form .
Standard shirts and blouses, washed & machine ironed cost CHF 4.90.
Most of the time you need your shirts and blouses back within a very short time. We offer the cleaning already from a processing time of 48 hours.
Shirts are usually set up on the shirt finisher and ironed with hot steam. Small things are re-ironed by hand. This process is much faster than complete ironing by hand, so the price is different.
Yes. Normally we deliver blouses and shirts hanging on the hanger. The exception to this is the Wöschpost.
If you would like them folded, please feel free to note this in the order comment during the ordering process. There is a small surcharge of CHF 2.00.
Yes. For an additional charge, we also bleach shirts to make them shine fresh again.
Yes, this is possible. Please label the shirts separately, which should be repaired. The prices for repair work can be found on our price list. The processing time may be longer due to the necessary repair. If this is the case, we will contact you to set a new delivery date.
Wash & Fold is everyday laundry that is washed, dried and folded.
At Wash & Fold you can drop off the following items: T-shirt, pajamas, underwear, socks/tights, sportswear, hoodies & sweaters, bodysuits & leggings, swimwear, bathrobes & towels, terrycloths & rags.
It depends on the available time slots on your order, but at least 48 hours.
Wash & Fold is charged by kilogram at CHF 7.90 per kilo. The minimum quantity is 1 kg and we round up to the next full kilo.
We sort your clothes by light and dark, wash them at 30 °C, 40 °C or 60 °C (of course only if the textiles are approved according to the care label) and dry them carefully in the dryer. Afterwards, the clothes are carefully folded before they make their way back to you.
No. For each item, we clearly define how it is calculated and sorted. That's why you don't have to worry about it. You can simply deliver everything together in your laundry bag and we will take care of the sorting.
Unfortunately not. Our offer for Wash & Fold is valid for the mentioned items (see above). Due to the large order quantity and quality assurance, we can not make exceptions.
We clean your comforter, pillows as well as mattress covers, bed linen and sheets.
Comforters and pillows made of down, synthetic fiber, natural fibers as well as natural hair can be delivered to us for cleaning.
People lose up to half a liter of fluid per night, as well as many small skin flakes. These not only settle in the bedding, but also get stuck in the pillow and comforter. Down can clump, the materials can no longer absorb the sweat at some point and the balancing warming effect of the comforters and pillows can be impaired. In addition, they are a paradise for bacteria and mites. Good daily airing can be a good preventive measure. This is best done while the bed is unmade. Nevertheless, pillows, blankets and mattress covers should be cleaned every 1 to 2 years to get rid of the residues.
You will have your bed contents back in no time. The processing time is about 48 hours and they will be back with you on the ordered delivery date.
The cost varies depending on the size, texture and filling materials. On our price list you will find the corresponding costs listed.
We clean or wash your bedding according to the manufacturer's textile care label. The materials are cared for gently and sustainably.
This can happen because of the processes. Washing dissolves water-based stains, while cleaning dissolves grease-based stains. Your textiles are hygienically clean after treatment. However, it may be that, for example, visible water-based stains are still present after cleaning, because the product must not be washed according to the care label.
Yes, we also clean leather garments. Please note that the processing time is about 2 weeks. If you include leather and regular wash, you will receive your items in partial shipments.
The prices depend on the size and the desired service. You can find an overview here.
Leather is a natural product and is very robust and durable if you take good care of it. If you grease the leather once or twice a year, it will generally last a very long time. The drier the leather, the faster it absorbs dirt. However, cleaning is not necessary on a regular basis if the leather is well cared for.
Yes, we maintain the leather after cleaning and grease it again, so that it regains its shine and protective layer.
Leather can also be dyed or recolored. We will be happy to advise you personally.
We recommend that you hand over your leather to professionals. Home remedies and remedies from the supermarket are often not adapted to your product and damage it rather than make it shine. If you take care, professional use is necessary rather rarely.
Yes, we also clean carpets. Please note that the processing time for carpets is about 2 weeks.
We clean everything from regular household carpets to museum carpets.
Prices vary depending on carpet size, type and required maintenance. For carpet cleaning we charge a minimum of 1x m2 for CHF 29.00.
No problem. Here you will find a little help. Otherwise, we will be happy to advise you personally. The best thing to do is to take pictures of your carpet and send us the photos by e-mail, then we will get back to you.
Carpets are first measured and inspected for damage. Then they are beaten and washed. Only in the case of special contamination, a special cleaning procedure is necessary.
The carpets are washed as in the Orient. Depending on their characteristics, they are soaped on the washing surface with a disc brush machine. Stubborn stains are treated with an appropriate stain remover. The carpet is rinsed with plenty of water using special flat-jet nozzles. Dewatering is done by long-drum centrifuges without deforming or wrinkling the carpet.
We do not offer this. Our long experience has shown that on used carpets waterproofing often does not achieve the desired results. Each carpet is an individual and therefore it is not easy to find the perfect dosage for impregnation. In order to protect our customers from money badly invested, we do not offer carpet waterproofing. A clean well rinsed wool is largely self-cleaning.
Moth protection can be added on request. This process is called eulanization. This lasts about 12 years and survives washing twice. The investment can therefore be well worth it.
No. For carpets whose basic fabric is made of real hair, tensioning may be necessary after washing. The carpet is stretched to straighten any waves and deformations. Depending on the case, an additional finishing may also be necessary.
In general, yes. Of course, it depends on the material of the carpet, what the stain is made of and how long it has been there. We will be happy to advise you personally.
Yes, sure! We offer different kinds of repair work, such as pulling in new fringes, cranking edges or plugging holes and tears. We are happy to advise you on this.
Yes, we will do that anyway. However, please inform us at least two days before the pickup so that we can schedule two employees for the pickup if necessary.
We will be happy to help you personally. Contact us via contact form or by phone via +41 58 255 48 48.