Home delivery

directly to your home

Heimliefer-service

directly to your home

Swiss cities

We are here for you.
In Zurich, Winterthur, Basel, Zug, Lucerne and Berne.

delivery time

0 H

We deliver your fresh laundry
48 hours after pickup.

TIME SLOTS

0 MIN

Choose your preferred 30 minutes timeslot for
pickup and delivery between 6:00 am and 10:30 pm.

Discover the home delivery service

Leaving the house to take your clothes to the cleaners and planning your day around opening hours is a thing of the past!

We offer you a reliable home delivery service from Monday to Saturday with time slots starting at 6:00 in the morning and ending at 10:30 in the evening.
Our drivers will come to your doorstep on the day of pickup, pick up your full laundry bag and return it to you at the agreed time.

Hanging garments such as shirts, suits and jackets are delivered on hangers, everyday clothes are folded. If you would also like to have the hanging garments folded, you can select this when ordering.

A minimum order value of CHF 49.- applies for the home delivery service.
If this is not reached, we charge the difference as a minimum quantity surcharge.

And here's how:

Laundry has never been so easy!

You
order

You enter your order online and choose a date and time slot that suits you.

We
pick-up

We pick up your laundry at the place and time you specify. Whether at home, at the office or at the hairdresser - you decide!

We
clean

Our team of experts separates your laundry according to colors, materials and care instructions. Then they are carefully cleaned and cared for.

We
deliver

As soon as your clothes are on their way, you will receive a message and we will deliver your clean, fresh-smelling laundry back to you on time.

Order now

Any questions?

FAQ

In which locations is the home delivery service available?

The home delivery service can be booked in the regions of Zurich, Lake Zurich and along the Limmat Valley as far as Baden. Also in Winterthur to Frauenfeld, Weinfelden and Wil, in Zug, Lucerne, Basel, Bern and the Aare Valley. Simply start with the order process. In the step "delivery type" you can enter your address and we will inform you whether you are in the home delivery area or whether we serve you with the Wöschpost .

How much does the home delivery service cost?

Collection and delivery in the standard time slot of 4 hours is free of charge. You have the option of choosing shorter time slots (2 hours or 30 minutes) for an additional charge per time slot.
The home delivery service is subject to a minimum order value of up to CHF 49.00. So if you order for only CHF 40.00, there is a minimum quantity surcharge of CHF 9.00.

What is the minimum order value?

The minimum order value is CHF 49.00. If you order for less than CHF 49.00, the difference will be listed as a minimum quantity surcharge on the invoice.

How long does the cleaning with Bubble Box take?

With home delivery service, your laundry will be fresh again after 48 hours at the earliest. For special products such as carpets and leather items, the delivery time is longer.

At what times is Bubble Box available?

In the check-out process you will see the free pick-up and delivery dates and the corresponding time slots. We are on the road from Monday to Friday from 6:00 to 22:30 and on Saturday from 8:00 to 12:00.

How do I need to sort my laundry for pickup?

Depending on which offering you have chosen. "EASY" comes in the dark blue "EASY" laundry bag, "MIX & MATCH" in the beige cotton bags. With "MIX & MATCH" you can simply put your laundry into one of the beige laundry bags. We will then sort your textiles in our production facilities based on the colors, materials and care labels.

I have different beige laundry bags, one for Dry Cleaning and one for Wash & Fold. Can I pre-sort my laundry like this?

In the "MIX & MATCH" offering, the bags are not an indicator of how the laundry is processed. You only have to differentiate between "EASY" = dark blue, "MIX & MATCH" = beige. Our employees in the laundries are professionals and know exactly which articles may be treated how. That's why we make a quick inspection at every incoming laundry and sort the laundry according to our product range and the care labels.

I don't have a laundry bag yet. What should I do?

No problem - our drivers always have laundry bags with them. Otherwise, you can contact us in advance and we will send you a laundry bag.

Do I have to tag my laundry?

No. Actually, as for your first order, what you can do is to put a note with your name and address in the bag. Then it is a little easier for us in the laundry.

What happens if I am not home at the time of pickup or delivery?

If you are not at home - don't worry, this can happen to anyone. The first time we do not charge you a fee. For further misses we charge a no-show fee of CHF 19.90.

Please note: You can change the pickup date in your customer account up to one day before the pickup and the delivery date up to two days before the delivery. Were you not at home for the pickup/delivery? Then please contact our customer service at hello@bubblebox.ch or +41 58 255 48 48.

Can I leave my laundry outside the door?

Sure. If you have to leave or are otherwise busy, you can also deposit your laundry for our drivers. However, please make sure that the driver has access to the deposited bag. In this case, you are responsible for the laundry until it is picked up.

I am not at home when the delivery is made. Can you also deposit my laundry at my front door?

Of course. At your request, our drivers can also leave the laundry at your doorstep. We will then take a proof photo of it. As soon as the laundry is unloaded by us, the liability is transferred to you.

I am not at home when the delivery is made. Can the laundry be picked up/delivered to my neighbor?

Yes of course. Please call us so that we can inform our drivers in time. It is important that you inform us of any last-minute changes by phone.

I have moved. Where can I enter my new address?

You can easily and quickly change your address in your customer account. If you have a subscription, please contact our customer service early enough so that we can change the subscription as well.

The driver is late and I can't wait any longer. What can I do?

We are sorry for this and it should not happen. If this does happen, it is our goal to inform you about the delay as soon as possible. You are welcome to contact our customer service at hello@bubblebox.ch or +41 58 255 48 48 to arrange a new delivery date.

I have booked a time slot subject to a charge and the collection/delivery has nevertheless not taken place during the desired time slot. Do I still have to pay the surcharge?

Despite our best efforts, it can sometimes happen that we cannot deliver within the booked time slots. If you have booked a time slot with a surcharge, the amount will be deducted directly from the invoice and will not be charged to your credit card.

Unfortunately, I need to cancel my order. Where can I do that?

To cancel your order, please contact our customer service at hello@bubblebox.ch or +41 58 255 48 48, by 16:00 the day before pickup. For cancellations at short notice, we ask you to notify us by phone.