The home delivery service can be booked in the regions of Zurich, Lake Zurich and along the Limmat Valley as far as Baden. It is also available in eastern Switzerland from Winterthur via Frauenfeld to St. Gallen, along the border to Chur as well as in Basel and Bern and the surrounding area. We are also there for you in the canton of Aargau, along the Aare valley and in the Seetal, as well as in the cities of Zug and Lucerne and their surroundings. Simply start the ordering process. In the delivery type step, you can enter your address and our system will show you whether you are in the home delivery area or whether we serve you with the Wöschpost.

With the home delivery service, for the “Mix & Match” offering you pay per item of clothing and for the “EASY” offering by the number of laundry bags. There is a minimum order value up to an order value of CHF 49.00. So if you order for only CHF 40.00, there is a minimum quantity surcharge of CHF 9.00.
The costs for collection and delivery vary depending on the region.You can find information on the costs of the collection and delivery windows during the ordering process.

The minimum order value is CHF 49.00. If you order for less than CHF 49.00, the difference will be listed as a minimum quantity surcharge on the invoice.

With home delivery service, your laundry will be fresh again after 48 hours at the earliest. For special products such as carpets and leather items, the delivery time is longer.

In the check-out process you will see the free pick-up and delivery dates and the corresponding time slots. We are on the road from Monday to Friday from 6:00 to 22:30 and on Saturday from 8:00 to 12:00.

Depending on which offering you have chosen. “EASY” comes in the dark blue “EASY” laundry bag, “MIX & MATCH” in the beige cotton bags. With “MIX & MATCH” you can simply put your laundry into one of the beige laundry bags. We will then sort your textiles in our production facilities based on the colors, materials and care labels.

In the “MIX & MATCH” offering, the bags are not an indicator of how the laundry is processed. You only have to differentiate between “EASY” = dark blue, “MIX & MATCH” = beige. Our employees in the laundries are professionals and know exactly which articles may be treated how. That’s why we make a quick inspection at every incoming laundry and sort the laundry according to our product range and the care labels.

No problem – our drivers always have laundry bags with them. Otherwise, you can contact us in advance and we will send you a laundry bag.

No. Actually, as for your first order, what you can do is to put a note with your name and address in the bag. Then it is a little easier for us in the laundry.

If you are not at home – don’t worry, this can happen to anyone. The first time we do not charge you a fee. For further misses we charge a no-show fee of CHF 19.90.

Please note: You can change the pickup date in your customer account up to one day before the pickup and the delivery date up to two days before the delivery. Were you not at home for the pickup/delivery? Then please contact our customer service at hello@bubblebox.ch or +41 58 255 48 48.

Sure. If you have to leave or are otherwise busy, you can also deposit your laundry for our drivers. However, please make sure that the driver has access to the deposited bag. In this case, you are responsible for the laundry until it is picked up.

Of course. At your request, our drivers can also leave the laundry at your doorstep. We will then take a proof photo of it. As soon as the laundry is unloaded by us, the liability is transferred to you.

Yes of course. Please call us so that we can inform our drivers in time. It is important that you inform us of any last-minute changes by phone.

You can easily and quickly change your address in your customer account. If you have a subscription, please contact our customer service early enough so that we can change the subscription as well.

We are sorry for this and it should not happen. If this does happen, it is our goal to inform you about the delay as soon as possible. You are welcome to contact our customer service at hello@bubblebox.ch or +41 58 255 48 48 to arrange a new delivery date.

Despite our best efforts, it can sometimes happen that we cannot deliver within the booked time slots. If you have booked a time slot with a surcharge, the amount will be deducted directly from the invoice and will not be charged to your credit card.

To cancel your order, please contact our customer service at hello@bubblebox.ch or +41 58 255 48 48 by 16:00 the day before pickup. For cancellations at short notice, we ask you to notify us by phone.