Join the Bubble
Discover our vacancies
Join the Bubble
Discover our vacancies
Want to rock the laundry business with the world's coolest team?
Discover our open positions here.
We are an innovative Swiss textile cleaning and laundry service with our own pick-up and delivery service as well as branches in the cantons of Zurich, Zug and Basel.
Our mission is to make the life of our customers easier and to gift them more free time. As a smart laundry service, we pick up the dirty laundry from our customers’ homes or offices and clean, wash, fold and iron the complete laundry in our own production facilities. After just two working days, we deliver the fresh laundry back to them.
If you like to be part of a fast-moving young company with room to operate and would like to grow and accomplish great achievements together with us, we should get to know each other.
Customer Success
Manager
Manager
100% or Jobsharing
Wallisellen – 50-100%
Experience: Work experience
Your job in a nutshell:
- You are the linchpin between our company and our customers
- No one can fool you when it comes to communication
- With your empathetic nature, you can overcome any problem and find a suitable solution for everything
YOUR TASKS
- You are the contact person for our customers and responsible for the entire customer service via telephone and e-mail
- You support new customers during onboarding
- You advise customers on their inquiries and process requests for orders, pick-ups and deliveries independently and in coordination with logistics and production
- You are responsible for complaints and claims management and manage to satisfy our customers with your positive and winning manner
- You act as an interface between our customers and the Sales, Logistics and Production teams
- You are co-responsible for customer satisfaction and analyze customer data to identify trends and develop targeted measures to increase customer satisfaction and optimize the customer journey
- You are available for our customers during our service hours from Monday to Friday from 08:00 – 12:00 & 13:30 – 17:00
- You will support our sales team in acquiring, onboarding, and supporting new corporate customers
- In the event of absences, you will sometimes deputize for other team members
- Depending on the workload, you are open to taking on other tasks outside the Customer Service area
- After the training period, 1-2 days of working from home per week are possible (depending on workload)
YOUR STRENGTHS
- Your communication skills are excellent
- You are empathetic and can empathize with the needs and challenges of our customers
- You have a high sense of responsibility and work independently and conscientiously
- You are structured and keep calm even in stressful times
- You enjoy working in a team
WHAT YOU BRING ALONG
- Completed commercial training with at least 2 years of professional experience in customer service or account management, demonstrably by telephone and e-mail
- Mother tongue German, as well as very good knowledge of English, French is an advantage
- Professional and convincing communication with customers and suppliers
- You are resilient and keep an overview and remain calm even in hectic phases
- Confident handling of MS Office and affinity for IT systems
- Strong analytical skills and networked thinking
- Team player, flexible and reliable
WHAT YOU CAN EXPECT
- We are a diverse, innovative team in a fast growing company
- Relaxed working atmosphere with a flat hierarchy and fast decision-making processes
- Whether you have a lot of experience or not, you take responsibility from day 1 and can put yourself out there
- 4 weeks’ vacation, from the age of 50 the annual vacation entitlement increases by one day each year up to 5 weeks
- 42-hour work week with logging of working hours and compensation of overtime
- Paid morning break to clear your head and recharge your batteries
BENEFITS
- Annual employee party where all departments from all locations enjoy a great time together
- Regular trainings that help you and us grow together
- You benefit from our free laundry service for your clothes and receive a 30% discount on carpet, leather and curtain cleaning as well as sewing work
- Free coffee, tea and water during your working hours
Internship
Customer Success
Customer Success
100% or Jobsharing
Wallisellen – 50-100%
Experience: Work experience
Your job in a nutshell:
- You are the linchpin between our company and our customers
- No one can fool you when it comes to communication
- With your empathetic nature, you can overcome any problem and find a suitable solution for everything
YOUR TASKS
- You are the contact person for our customers and responsible for the entire customer service via telephone and e-mail
- You support new customers during onboarding
- You advise customers on their inquiries and process requests for orders, pick-ups and deliveries independently and in coordination with logistics and production
- You are responsible for complaints and claims management and manage to satisfy our customers with your positive and winning manner
- You act as an interface between our customers and the Sales, Logistics and Production teams
- You are co-responsible for customer satisfaction and analyze customer data to identify trends and develop targeted measures to increase customer satisfaction and optimize the customer journey
- You are available for our customers during our service hours from Monday to Friday from 08:00 – 12:00 & 13:30 – 17:00
- In the event of absences, you will sometimes deputize for other team members
- Depending on the workload, you are open to taking on other tasks outside the Customer Service area
- After the training period, 1-2 days of working from home per week are possible (depending on workload)
YOUR STRENGTHS
- You communicate clearly and friendly, both in writing and verbally
- You are empathetic and interested in what matters to our customers
- You take responsibility for your tasks and work carefully and reliably
- You like to work in a structured manner and keep track of things even in hectic moments
- You are a team player and actively contribute to the collaboration
- You enjoy learning new things and developing your professional skills
WHAT YOU BRING ALONG
- Completed vocational or school-based education
- Commercial work experience is an advantage
- Mother tongue German, as well as very good knowledge of English, French is an advantage
- Professional and convincing communication with customers and suppliers
- You are resilient and keep an overview and remain calm even in hectic phases
- Confident handling of MS Office and affinity for IT systems
- Strong analytical skills and networked thinking
- Team player, flexible and reliable
WHAT YOU CAN EXPECT
- We are a diverse, innovative team in a fast growing company
- Relaxed working atmosphere with a flat hierarchy and fast decision-making processes
- Whether you have a lot of experience or not, you take responsibility from day 1 and can put yourself out there
- 4 weeks’ vacation, from the age of 50 the annual vacation entitlement increases by one day each year up to 5 weeks
- 42-hour work week with logging of working hours and compensation of overtime
- Paid morning break to clear your head and recharge your batteries
BENEFITS
- Annual employee party where all departments from all locations enjoy a great time together
- Regular trainings that help you and us grow together
- You benefit from our free laundry service for your clothes and receive a 30% discount on carpet, leather and curtain cleaning as well as sewing work
- Free coffee, tea and water during your working hours
After a successful internship, a permanent position is possible.
Employee
Textile care
Textile care
Hand ironing
Wallisellen – 80-100%
Experience: Work experience
Your job in a nutshell:
- You are responsible for hand ironing garments
- Your focus is on the perfect quality of the clothes
YOUR TASKS
- You are responsible for the hand ironing of top garments; from trousers and vests to sophisticated wedding dresses
- You master ironing with “blindfolded eyes” and use the wardrobe former and trouser topper professionally
- You ensure the perfect end result and check the quality of the garments
- In turbulent times, we count on your help wherever helping hands are needed
YOUR STRENGTHS
- Quality is the be-all and end-all for you
- You have a high sense of responsibility and work independently and conscientiously
- You are structured and keep calm even in stressful times
- You enjoy working in a team
WHAT YOU BRING ALONG
- German at level B1 or higher
- 3 years of professional experience in a dry cleaning/laundry and hand ironing
- completed professional apprenticeship in textile care is an advantage
- Basic knowledge in the use of IT systems
WHAT YOU CAN EXPECT
- We are a diverse, innovative team in a fast growing company
- Friendly, relaxed working atmosphere with start-up character
- Flat hierarchies and fast decision-making
- Whether you have a lot of experience or not, you take responsibility from day 1 and can put yourself out there
- 4 weeks of paid vacation; from the age of 50, the annual vacation entitlement increases by one day each year up to 5 weeks. (As a young company, it is unfortunately not currently possible for us to grant more vacation days. Be a part of our success story and help us to change this in the future).
- 42-hour work week with logging of working hours and compensation of overtime
- Paid morning break to clear your head and recharge your batteries
- Range Monthly salary of CHF 4’200.- to CHF 4’400.- per month on a 100% employment level (corresponds to an annual salary of CHF 50’400.- to CHF 52’800.-)
BENEFITS
- Annual employee party where all departments from all locations enjoy a great time together
- Regular trainings that help you and us grow together
- We also offer you various opportunities for your personal development (LinkedIn Learning, Babbel language training, etc.).
- You benefit from our free laundry service for your clothes and receive a 30% discount on carpet, leather and curtain cleaning as well as sewing work
- Free coffee, tea and water during your working hours
- You will receive polo shirts as workwear from us
Apply now!
Submit the form below with all relevant information as well as your resume.
We do not necessarily require certificates and a letter of motivation.
nothing for you right now?
Nevertheless, you fit perfectly into our team and want to become part of Bubble Box?
Then send us your complete impromptu application.
