Join the Bubble
Discover our vacancies
Join the Bubble
Discover our vacancies
Want to rock the laundry business with the world's coolest team?
Discover our open positions here.
We are an innovative Swiss textile cleaning and laundry service with our own pick-up and delivery service as well as branches in the cantons of Zurich, Zug and Basel.
Our mission is to make the life of our customers easier and to gift them more free time. As a smart laundry service, we pick up the dirty laundry from our customers' homes or offices and clean, wash, fold and iron the complete laundry in our own production facilities. After just two working days, we deliver the fresh laundry back to them.
If you like to be part of a fast-moving young company with room to operate and would like to grow and accomplish great achievements together with us, we should get to know each other.
MANAGER
Wallisellen – 100%
Experience: Work experience
Your job in a nutshell:
- You are the linchpin between our company and our customers
- No one can fool you when it comes to communication
- With your empathetic nature, you can overcome any problem and find a suitable solution for everything
- You are the contact person for our customers and responsible for the entire customer service via telephone and e-mail
- You support new customers during onboarding
- You advise customers on their inquiries and process requests for orders, pick-ups and deliveries independently and in coordination with logistics and production
- You are responsible for complaints and claims management and manage to satisfy our customers with your positive and winning manner
- You act as an interface between our customers and the Sales, Logistics and Production teams
- You are co-responsible for customer satisfaction and analyze customer data to identify trends and develop targeted measures to increase customer satisfaction and optimize the customer journey
- You are available for our customers during our service hours from Monday to Friday from 08:00 - 17:30
- In the event of absences, you will sometimes deputize for other team members
- Depending on the workload, you are open to taking on other tasks outside the Customer Service area
- After the training period, 1 day home office per week is possible
- Your communication skills are excellent
- You are empathetic and can empathize with the needs and challenges of our customers
- You have a high sense of responsibility and work independently and conscientiously
- You are structured and keep calm even in stressful times
- You enjoy working in a team
- Completed commercial training with at least 2 years of professional experience in customer service or account management, demonstrably by telephone and e-mail
- Mother tongue German, as well as very good knowledge of English, French is an advantage
- Professional and convincing communication with customers and suppliers
- You are resilient and keep an overview and remain calm even in hectic phases
- Confident handling of MS Office and affinity for IT systems
- Strong analytical skills and networked thinking
- Team player, flexible and reliable
- We are a diverse, innovative team in a fast growing company
- Relaxed working atmosphere with a flat hierarchy and fast decision-making processes
- Whether you have a lot of experience or not, you take responsibility from day 1 and can put yourself out there
- 4 weeks' vacation, from the age of 50 the annual vacation entitlement increases by one day each year up to 5 weeks
- 42-hour work week with logging of working hours and compensation of overtime
- Paid morning break to clear your head and recharge your batteries
- Annual employee party where all departments from all locations enjoy a great time together
- Regular trainings that help you and us grow together
- You benefit from our free laundry service for your clothes and receive a 30% discount on carpet, leather and curtain cleaning as well as sewing work
- Free coffee, tea and water during your working hours
Apply now!
Submit the form below with all relevant information as well as your resume.
We do not necessarily require certificates and a letter of motivation.
nothing for you right now?
Nevertheless, you fit perfectly into our team and want to become part of Bubble Box?
Then send us your complete impromptu application.
